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Frequently Asked Questions

How do I receive my cash back payments?

Once you have earned at least $20 of available cash back, you can request a cash back payment. To request a payment, log in to your GoCashback account and click the "Request Payment" button. You can receive cash back payments via PayPal, a check in the mail or choose a gift card from a store of your choice. We also give you the option of donating your cash back to a charity.

Why doesn't my cash back show up after I complete my purchase?

Most orders will be posted to your account in a short time from either the ship date or the order date depending on merchant policy. If you still cannot find your order in your account after 7*24 hours, you can add your purchase request through the GoCashBack website, we will inform you after further verification. If you have problems adding your purchase online, you can just send your order confirmation (PDF, JPEG or PNG) including Order date, Order number, Order details, Order amount(exclude tax, shipping and handling fee) to support@gocashback.com

How long does it take for cash back to become available?

It can take up to 90 days for cash back to become available. This depends on the product and the merchant. Also, in some cases it could take longer than 90 days if the merchant has placed an extension on the order.

What's the difference between pending, available, processing, and paid cash back?

Pending: Pending orders stay in the "Pending" state for 90 days to account because of different store return policies, order cancellations and to provide ample time for collection of commissions from stores. Available: Your pending order cashback will become available after 90 days of purchase. You can request for the payment when you have over $20 available cashback. Your Registration Bonus/Activity Bonus will become available automatically once you have $20 order cashback available. Processing: You have requested for the payment, it is pending by our financial team to pay.Paid: We have credited the amount to your related account. Please note that for payment via check, it might take several business days to arrive.

Why should I use GoCashBack?

Shop through GoCashBack and earn up to 30% cash back at your favorite stores. How? Our stores pay us a fee when you shop. We then share the fee directly with you - it's just that simple. Incredible deals don't end with cash back. We hunt down the best coupons and exclusive offers and post amazing deals on hot products. You save big by using coupons and getting cash back at the same time! With this deal layering method, you really stack up the savings.Best of all, we never charge a membership fee or require mail-in rebate forms. We just send you your cash, no strings attached.

How can I join?

Join for free simply by giving us your email address. We need your email so we can contact you when you have earned cash back. Sign up or sign in to get started. You can start shopping and earn cash back as soon as you sign-up. Click here for details.

Why I cannot find my order cashback?

Purchases you make at GoCashback stores are only credited if you start your shopping session at GoCashback.com and click to a store via GoCashback link or use the GoCashback toolbar. As much as we'd like to give you cash back even if you do not start shopping via a GoCashback link, we have no way of proving you are our member to the store without your click. If you have items in your shopping cart, you may not earn your cashback until you completely empty your shopping cart and start a new shopping session via the GoCashback link. If you click through GoCashback and make a purchase, then go elsewhere on the web and return to that store to make a second purchase, your second purchase will not earn a cash back reward. Please remember you must click through a GoCashback link every time you shop at a store site. If you use multiple windows on your browser, the window in which you shop at the store must have come from a GoCashback link. Also, while virtually all product purchases at the stores are eligible for cash back, there are a limited number of products that do not qualify for cash back.Please do not using any 3rd party coupon for additional discount because it might negate the cashback on your order. Please note the product and service exclusions for each merchant.

Cashback & Payment

How do I get paid?

Check: We will send a check directly to you - mailing fees are on us. You can change your personal settings (including your address) on the Account Settings page. Be sure your settings are updated before we send out a payment. This payment method only available for address within U.S. Please note we cannot bill to company. PayPal: We deposit your payment in your PayPal account - sender fees are on us. Just enter your full name and mailing address into the personal information page for verification purposes. Your PayPal account must also be verified.Alipay: We deposit your payment in your Alipay account - sender fees are on us. Just enter your full name and your Alipay account into the personal information page for verification purposes. Your Alipay account must also be verified.

Where's my check?

It typically takes 3 to 5 business days for checks to be mailed. However, it may take up to 15 days for processing depending on your location. If it has been longer than 30 days, please contact us.

Where's my PayPal payment?

If the status on your cash back just changed to "Paid", your payment should be in your PayPal account within 24-48 hours. If the status has said "Paid" for longer than 48 hours and you haven't received the payment, please contact us.

When can I withdraw my cashback?

If you request the payment before 25th of the current month, it will be processing at the beginning of next month. For example, all payment request received during 8/26-9/25 is guaranteed to be issued before 10/5.

How can check my payment history?

You can check the payment history in My Account-> My Orders-> Payment History.

My Account

Do I need an account to use GoCashback?

Yes. In order to receive cash back you must first sign up for a GoCashback account. It will only take a minute, and you only need to provide an email address and password to get started. If you are not a GoCashback member, you can still use GoCashback to find coupons and compare prices but you will not earn cash back.

How do I change my GoCashback password?

Log in to your account and go to the account settings page. In the Personal Info section, simply enter your new new password and click save changes.

I forgot my password. What should I do?

Click “Forgot Password” next to the sign in section and follow the steps to reset your password.

How do I change my payment method?

Log in to your GoCashback account and go to the personal settings page. In the edit payment method section choose your payment method and click save changes.

Cash back in my account is listed as unavailable. What does this mean?

Cash back becomes unavailable when the store notifies GoCashback that the purchase may be fraudulent. In some cases, your purchase may incorrectly be marked as fraudulent. If this is the case, please let us know and we will review the purchase with the store. If the purchase is deemed to be not fraudulent, we will change the cash back to available.

Why my GoCashBack account is locked?

Your account might be locked when we notice any un-authorized use of our website related with your account. Your account will be unlocked after we confirmed that it is not related with any un-authorized use. If it is found that GoCashBack.com is being tampered with in any way including modification of URLs, posting unauthorized URLs, pages being spidered, email cloaking, automatic scripts or any suspicious activity, we can terminate your account without warning and any earnings will be forfeited. Please contact support@gocashback.com if you have any questions about your account status.

Order Questions

How can I submit a missing order inquiry?

Go to My account-> My order -> find my order, and submit the order information, screen shot of your order which includes Order date, Order number, Order details, Order amount (exclude tax, shipping and handling fee).

Why do I need to submit the screen shot of my order confirmation?

Merchant needs this information when we transfer the missing order information to them for further verification. Please try to put all the information required in the same picture. If you need to upload more than one picture, please send the order details and the pictures to our support email: support@gocashback.com

Why the store I need is not in the list?

You can only submit the order inquiry after 7*24 hours of purchase. All the merchant listed in the order inquiry section is generated based on your click history.

Why my order inquiry is still under processing

If your order is in processing, it means your order has been forwarded to the merchant for further verification. We can only post the order cashback to your account after we get confirmation from the merchant that the order is affiliated with gocashback.com.

When will the merchant process my order inquiry?

It depends on the merchant, sometimes takes 2-4 weeks. Sometimes it takes longer. We will let you know immediately once the merchant processed the order inquiry. Download GoCashBack App is the easiest way to check the order status and the order inquiry result.

Reward & Bonus

When will my reward become available?

For Registration Bonus/Activity Bonus, it will become available automatically when you have $20 order cashback available. For Invite Friends Bonus, it will become available when your friends have $20 order cashback available.

What is the Refer-A-Friend Program?

Not only can you receive cash back for shopping, but you can also be rewarded for referring your friends. You will receive $5 for each friend you refer to GoCashBack.com. Just for signing up, your friend will receive $5 registration bonus in their account. When your friends shop, you will earn additional cash back. For more details, go to http://www.gocashback.com/user/referral

Can I get reward when my friend also refer her/his friend to use Gocashback?

No, you can only get the reward from the friends referred by you directly.

Other & Questions

Why should I use GoCashBack?

Shop through GoCashBack and earn up to 30% cash back at your favorite stores. How? Our stores pay us a fee when you shop. We then share the fee directly with you - it's just that simple. Incredible deals don't end with cash back. We hunt down the best coupons and exclusive offers and post amazing deals on hot products. You save big by using coupons and getting cash back at the same time! With this deal layering method, you really stack up the savings.Best of all, we never charge a membership fee or require mail-in rebate forms. We just send you your cash, no strings attached.

How can I join?

Join for free simply by giving us your email address. We need your email so we can contact you when you have earned cash back. Sign up or sign in to get started. You can start shopping and earn cash back as soon as you sign-up. Click here for details.

What if I want to return/exchange/cancel an order?

Returns are subject to the return policy of the store from which you made the purchase. If you return or cancel an item, we will reverse any cash back earned from that sale. Exchanges also usually reverse cash back rewards. In the process of an exchange, the store cancels the old order and replaces it with a new one. When the store creates the new order, it usually fails to capture the referral from GoCashback in order to credit us.To avoid losing cash back on an exchange, we recommend returning the merchandise and making a new transaction via GoCashback.

How do I make sure that I am earning cash back?

Purchases you make at GoCashback stores are only credited if you start your shopping session at GoCashback.com and click to a store via GoCashback link or use the GoCashback toolbar. As much as we'd like to give you cash back even if you do not start shopping via a GoCashback link, we have no way of proving you are our member to the store without your click. If you have items in your shopping cart, you may not earn your cashback until you completely empty your shopping cart and start a new shopping session via the GoCashback link. If you click through GoCashback and make a purchase, then go elsewhere on the web and return to that store to make a second purchase, your second purchase will not earn a cash back reward. Please remember you must click through a GoCashback link every time you shop at a store site. If you use multiple windows on your browser, the window in which you shop at the store must have come from a GoCashback link. Also, while virtually all product purchases at the stores are eligible for cash back, there are a limited number of products that do not qualify for cash back.Please do not using any 3rd party coupon for additional discount because it might negate the cashback on your order. Please note the product and service exclusions for each merchant.

Is my shopping information secure?

Yes, your shopping information is secure and private. While we can see which stores you visit, we do not collect information on the items you browse while you're on the store's website. The store will notify us of the order details and order amount 1-7 days after you complete your purchase. GoCashback will always be free and will never sell your email address to anyone. GoCashback does not collect credit card information.

What if GoCashBack doesn't offer the store I want?

We work daily to ensure our members will enjoy a variety of goods and services from quality stores. If you would like to recommend a store, simply contact us at support@gocashback.com. We will do whatever we can to best serve your request.

Join Now - Get $10!
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By clicking Join Now, you will be automatically registered as a GoCashBack member, and receive your $10 registration bonus. You will also be subscribed to the GoCashBack newsletter, receive information on the hottest sales, and get updates on your personal cash back account.